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How to Become an IT Support Specialist

If you want to work in IT there are some things you need to know. For starters, what is it that an IT Support Specialist does? The job of an IT support specialist is more than just fixing computers and installing software- they may also be responsible for developing company policies on how information technology should be used within the organization.

They might train employees on how to use new equipment or update security systems. An IT support specialist could work in a variety of industries including healthcare, education, retail, hospitality and more. To become an IT Support Specialist requires patience and persistence as well as technical knowledge which can be obtained through formal training programs.

What Does an IT Support Specialist Do?

An IT Support Specialist usually handles the IT related needs of a company such as installing and maintaining hardware, software and networks. They also provide troubleshooting services to resolve any issues with computer systems and other electronic devices which may include smartphones, tablets, printers and scanners.

The job also includes communicating with vendors in order to make sure they send out any new products or updates when they happen in order to keep ahead of the latest in technology.

Requirements for IT Support Specialists

A high school diploma or GED is typically required for this job along with at least 2 years of experience in the field. Knowledge of hardware, software, networking, and other computer skills are also needed as well as customer service-related abilities such as troubleshooting and good communication skills.

A college degree in a related field such as computer science or information technology can help candidates to gain a much better position with the company that they were working for as well as making them more marketable if they would like to work at another company.

Salary for IT Support Specialists

In the United States, IT Support Specialists usually start out earning around $25,000 a year. As they gain more experience and education this number could potentially go up as high as around $45,000 a year or maybe even higher for those who really have a lot of experience in the field.

Job Outlook for IT Support Specialists

Over the next 10 years, it is expected that jobs for information technology (IT) support specialists will grow by 18%. This fast growth rate is higher than average, showing there are plenty of opportunities within the field. Most of these new opportunities will come from current support specialists leaving the industry and companies needing to expand their IT departments with more qualified individuals.

The Bottom Line

The IT field is expected to grow by 20% in the next 5 years as more businesses rely on technology for their operations, meaning there will be plenty of opportunities for those who want to make a living helping others use computers and other devices. With this article, we hope you’ve learned how an IT specialist works with clients, what they do on a typical day at work and some tips that may help you get started pursuing your dream job!

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Source: Bureau of Labor and Statistics

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